Table of Content
The pay rates for each position are often included in the job postings. Note that, Alorica work at home staff are employees and not independent contractors. Although it’s not required, some agents prefer to have two phone lines, with one dedicated solely for their work with Alorica at Home. The questions are grouped into general information, disqualification questions, and employment history and education. Agents answer phone calls, respond to live chat requests, and answer e-mails. In 2015, Alorica acquired West at Home to expand its business into a virtual call center.
West at Home is a service offered by the West Corporation, a leader in outsourced communication solutions. They employ over 1000 home-based agents to provide customer support to companies across the nation. As a West at Home agent, you will field a variety of inbound phone calls from your various clients.
Technical Requirements
You must complete the appropriate training before you can begin working on any project. Before you start training, you’re required to obtain a background check, which you must pay for. The background check costs $31.95, and you can pay via debit or credit card. Some job candidates have reported receiving fraudulent offers after posting their resumes on certain websites and portals from people posing as Cognizant employees. These notifications may involve promises regarding the selection process. In some cases, prospective candidates are asked for payment as a condition for consideration.
Plus, they should notify the company of any changes in the home address. Besides, Alorica may require an employee to work at the nearest company facility when tackling a specific job for a specific period on an ongoing basis. You can fill out an application online by answering questions about yourself and any related experience you might have. Here are the attorney lateral moves and placements for the week of Dec 05, 2022. 75% of job seekers rate their interview experience at West at Home as positive. Candidates give an average difficulty score of 1.8 out of 5 for their job interview at West at Home.
Work From Home Jobs
You can log in and begin working when you want, for as long as you want, throughout the day. However, some projects will require you to work at least one weekend day. Next, WAH employees must protect all information they access or receive relating to Alorica, its clients, or customers. Likewise, the employees are to report any unauthorized access, disclosure, or use of confidential information. Having prior customer service experience, bilingual language skills, and phone-related customer service skills is a plus.
This is based on 197 anonymously submitted reviews on Glassdoor. Can anyone help me…I filled out all the paper work but having trouble with the background check. Am I suppose to wait for them to send me something to do the check?
Work at West at Home? Share Your Experiences
The amount of money you make from West often depends on the number of calls you take. If you work for a line that experiences low call volume at certain times of the day or of the year, you may not make as much money as you'd like. In fact, West recommends that you don't rely on the job as your sole source of income until you've worked there for several months.
Hence, the employee should use this property for Alorica-related business purposes only. In turn, when you begin the application process, the system will tell you if you live in a location where Alorica West at Home hires agents from. With Alorica at Home, you won’t adhere to just one of its clients. You could potentially handle several incoming calls or chat requests from customers of different clients in one work day. Overall, 58% of employees would recommend working at West at Home to a friend.
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You’ll also be eligible to opt-in for medical and dental benefits if you’d like, but you’re required to pay for the benefits. You can earn between $0.17 to $0.30 per minute depending on the line and your experience. A full-time contractor can expect to earn between $200 - $500 per week. West pays agents biweekly through check, direct deposit or paycard. Unlike other call center companies that hire agents as independent contractors and only pay agents per talk minute, Alorica at Home hires them as employees.
I went to their website to apply for a position, but for some reason I keep getting “this job post is no longer available” page. To find out what other Alorica at Home agents think about the job, check out reviews on Glassdoor, Indeed, and CareerBliss. Second, employees have no right to privacy relating to the company or client property. Hence, Alorica may inspect, monitor, or access such devices as needed for business purposes. All property provided by the company or clients to the work-at-home employee for performing their duties remains the property of the company or client, as applicable.
You will be expected to enter and verify customer information, field customer questions, resolve issues and offer additional products and services. West at Home allows you to work on your own time and create a schedule that works with your lifestyle. Alorica West at Home hires its agents as employees rather than independent contractors, so you’ll be included on payroll and guaranteed minimum wage for your state.
Next, you’ll complete an online behavioral assessment to determine how you’d handle specific situations that you may encounter each day. Alorica at Home will use this information to ensure that you’d be an excellent candidate for a position. Formerly known as West at Home (westathome.com), Alorica at Home (aloricaathome.net) provides work at home call center opportunities to agents across the United States. The company currently employs thousands of call center representatives who work from the comfort of their own homes. Nz.indeed.com needs to review the security of your connection before proceeding. Sg.indeed.com needs to review the security of your connection before proceeding.
If you're interested in becoming an agent with West at Home, you need to fill out an application on their secure website. After you have completed your application, you will take a job fit assessment and select your job preferences. This helps the corporation identify the kind of work that would be most appropriate for your personality and skill set. Next, you'll be required to take a behavioral assessment which will determine your attitude towards customer service and sales. If you pass the behavioral assessment, you'll be ask to complete a few additional screenings on financial concepts.
There was a discussion in 2009 at workplacelikehome.com forum where someone said the health and dental benefits were around $83/month for one person. I suggest browsing the website before you apply, since it provides a lot of information for you to familiarize yourself with regarding its positions. These West At Home reviews tend to be the most honest and unbiased, from both current and former employees.
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